Professional
ISO 9001: Quality Management Systems
5-6 Days
About This Course
Globally recognized standard for quality management
Course Details
- • Duration: 5-6 Days
- • Mode:
- • Level: Professional
- • Prerequisites: No prior experience required
- • Certification:
Course Outline
Comprehensive training program
Introduction to QMS & ISO 9001:2015 Framework
Module - 0
Topics Covered:
- •What is a Quality Management System (QMS)?
- •Principles of quality management (customer focus, leadership, process approach, etc.)
- •History and evolution of ISO 9001 standards
- •High-Level Structure (Annex SL) and integration with other ISO standards
- •Certification process overview and auditor/implementer roles
- •ISO 9001:2015 structure and requirements (Clauses 4–10)
Practical Exercises:
- ✓Case Study: Examine a failed QMS audit and identify key lessons
ISO 9001:2015 Requirements (Clauses 4–7)
Module - 1
Topics Covered:
- •Clause 4: Context of the Organization (issues, interested parties, QMS scope)
- •Clause 5: Leadership (commitment, quality policy, roles)
- •Clause 6: Planning (risk-based thinking, objectives)
- •Clause 7: Support (resources, competence, communication, documentation)
- •Implementation Focus: Developing QMS documentation
Practical Exercises:
- ✓Case Study: Create a risk register for a service company
ISO 9001:2015 Requirements (Clauses 8–10) & Implementation
Module - 2
Topics Covered:
- •Clause 8: Operation (process control, outsourcing, customer requirements)
- •Clause 9: Performance Evaluation (monitoring, audits, management reviews)
- •Clause 10: Improvement (corrective actions, continual improvement)
- •Implementation Focus: QMS project planning and certification roadmap
Practical Exercises:
- ✓Case Study: Simulate handling a customer complaint (NCR & CAPA)
Auditing Principles & Practices (ISO 19011)
Module - 3
Topics Covered:
- •Introduction to auditing standards and ISO 19011
- •Types of audits (internal, external, certification, surveillance)
- •Audit principles and auditor ethics
- •Audit planning and program management
- •Audit evidence collection (interviews, records, | observation)
- •Writing audit checklists and nonconformity statements
Practical Exercises:
- ✓Case Study: Conduct a mock audit on procurement and supplier management
Lead Auditor & Lead Implementer Competence
Module - 4
Topics Covered:
- •Leading an audit team (roles, responsibilities, communication)
- •Managing audit findings and follow-up actions
- •Certification process and auditor expectations
- •Common pitfalls in QMS audits and how to avoid them
Practical Exercises:
- ✓Final Workshop: Develop a 6-month QMS implementation & audit plan
- ✓Mock audit simulation and final exam
What You Gain
Understand and interpret ISO 9001:2015 requirements
Understand and interpret ISO 9001:2015 requirements
Apply process approach and risk-based thinking to QMS
Apply process approach and risk-based thinking to QMS
Plan, implement, maintain, and improve a QMS
Plan, implement, maintain, and improve a QMS
Develop QMS policies, procedures, and documented information
Develop QMS policies, procedures, and documented information
Plan, lead, and conduct audits in line with ISO 19011
Plan, lead, and conduct audits in line with ISO 19011
Write clear, objective, and evidence-based audit reports
Write clear, objective, and evidence-based audit reports
Lead audit teams and manage auditor responsibilities
Lead audit teams and manage auditor responsibilities
Prepare organizations for external certification audits
Prepare organizations for external certification audits
Who Should Attend
Quality Managers
Compliance Officers
Consultants
Internal Auditors
Lead Auditors
QA/QC Supervisors
Professionals involved in QMS implementation or auditing
200,000
Duration:5-6 Days
Format:
Next Date:
Location:
Industry-recognized certification
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